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  • What payment methods do you accept?
    We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and in some cases, Apple Pay or Google Pay
  • How long will it take to receive my order?
    Shipping times may vary based on your location and the shipping method chosen. Typically, we aim to process orders within 1-2 business days, and domestic deliveries can take anywhere from 2-7 business days. For international orders, please allow 7-14 business days for delivery.
  • What is your return/exchange policy?
    We want you to love your purchase. If you are not satisfied with your order, we accept returns and exchanges within 30 days of purchase. Please ensure the item is in its original condition with all tags attached. Note that certain items, such as undergarments or custom-made products, may not be eligible for return or exchange.
  • How do I track my order?
    Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment on our website or the courier's site.
  • Do you offer international shipping?
    Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary depending on the destination. Please check our shipping policy page for more information
  • Can I cancel or modify my order after it's been placed?
    We work to process orders quickly, but if you need to cancel or modify your order, please reach out to our customer support team as soon as possible. They will do their best to assist you.
  • Are your products ethically sourced and environmentally friendly?
    We are committed to ethical and sustainable practices. Our products are sourced from suppliers who adhere to ethical manufacturing standards, and we strive to use eco-friendly materials and packaging whenever possible.
  • How can I contact your customer support team?
    You can contact our customer support team through our website's contact form or by emailing We aim to respond to all inquiries within 24 hours.
  • Do you offer size guides for your products?
    Yes, we provide detailed size guides for each product on our website to help you find the perfect fit. Please refer to the sizing information on the product page.
  • Do you have a loyalty program or rewards system for customers?
    Yes, we value our loyal customers. You can join our rewards program to earn points for purchases, referrals, and other activities, which can be redeemed for discounts on future orders.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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